Deloitte
Client
Profile
Deloitte & Touche (also referred to as Deloitte Touche
Tohmatsu, and branded as Deloitte.) is one of the largest
professional services firms in the world and one of the Big Four
auditors. According to the firm's website as of 2007, Deloitte has
approximately 150,000 professionals at work in over 148 countries,
delivering audit, tax, consulting, and financial advisory
services.
Executive
Summary
Because of our similar methodologies, hands on IT support
capabilities and demonstrated customer solutions focus, DYONYX has
worked with Deloitte customers over the past ten years, including
recent relevant work with Pride International Drilling, El Paso
Electric, Superior Offshore International, Inc. to name just a few.
Specifically, for Superior Offshore International (SOI), DYONYX was
requested to provide immediate support of Trinidad Vessel IT
operations which includes server management, desktop support,
printer remediation, Blackberry support and VPN and VSAT remote
diagnostics. In the middle of providing support of this critical
international location, our staff was faced with an emergency
office relocation due to flooding from a looming hurricane. This
was accomplished with minimal disruption to end users, via close
coordination with corporate IT staff in Houston. DYONYX also
provided Helpdesk management services, installing standard
operating procedures, training and improved support levels to the
enterprise end users. DYONYX was also tasked with designing and
provisioning the existing 19 servers into our virtualized
datacenter environment and subsequently providing managed hosted
support of all ERP, Blackberry, Database and Windows server
infrastructure. Future plans also include Voice Over Internet
Protocol (VoIP), and Video Tele- Conferencing (VTC) systems to
support rapidly expanding SOI global operations in the
Middle East and South Africa.
To learn more, visit www.dyonyx.com
El Paso Electric Company (EPE) is a medium sized integrated electric utility operating in the Rio Grande Valley in west Texas and southern New Mexico with over 347,000 customers. With approximately 1,000 employees, EPE has an installed net generation capacity of 1,500 MW including about 16% interests in the Palo Verde nuclear plant. While EPE is moderate in size when compared to many corporations, as an electric utility, the technology infrastructures are very complex incorporating real-time systems, large customer databases, multi-layered geographic information systems, communication and dispatch systems, and comprehensive facilities management systems all supporting the delivery of electricity to the customers. This environment, coupled with the key responsibility to operate and maintain the critical electric grid infrastructures for the region, sets the stage for the need of a robust set of information system infrastructures. These infrastructures, which include hardware architecture, application system architecture, network architecture, and supporting organizational resources, need to incorporate appropriate technology, integrated design concepts, and efficient processes to meet the needs of the corporation.
Executive Summary
EPE retained the services of DYONYX to perform a cooperative technical examination and assessment of various aspects of the current technical environment considered by leadership to be of high importance and worthy of focus. Our team concentrated on the methods and support of functional interfaces for core business applications, the design of EPE's LAN/WAN infrastructure, server strategies and storage architecture, desktop and software management, and secure communications.
Upon completion of this assessment DYONYX was awarded the contract to virtualize the EPE server environment to reduce the physical footprint required to provide current business functions while minimizing any disruptions to the current production environment. The intent of this consolidation was to reduce the physical footprint only and not change the logical infrastructure design as EPE was preparing to move their data center to a new location. DYONYX was asked to respond to an RFP on the data center relocation to determine if continuing to support their IT internally, hosting their services in a third party hosting facility or fully outsourcing all of IT was the most cost effective solution. Upon completion of the RFP, DYONYX was requested to respond to a full outsource RFP, which was also awarded to DYONYX.
End User Support
DYONYX provides technical personal computer, laptop and software assistance to all EPE personnel. Service Desk Level I personnel located in our centralized ITIL compliant Service Desk respond to employee questions and requests for service. Software support includes operating system, word processing, e-mail, presentation graphics, spreadsheet, drawing, illustration, file compression, workflow management, database, networking, web browser, and industry specific Commercial off the Shelf (COTS)
