DYONYX - FMC Technologies

April 23, 2012 ::: DYONYX Awarded Strategic EPRI Security Research Project
March 19, 2012 ::: DYONYX Listed as Federal Government's Top IT Contractor by Federal Times
February 29, 2012 ::: DYONYX Awarded Disaster Recovery Contract by Leading Healthcare Company

FMC Technologies

Client Profile
FMC Technologies supplies oil and gas exploration and production equipment for land and offshore applications to some of the largest energy companies and customers in the world. Headquartered in Houston, Texas, the Fluid Control division offers customers worldwide a complete range of petroleum and gas solutions. Fluid Control expanded their production through a consolidation of the Houston and Brea, California facilities. The business assumed production responsibilities for new products including: Plug Valves, Actuators, Swivel Joints, Pumps, Ball Valves and Invalco measuring instruments all used in the petroleum industry. Fluid Control also manufactures pumps for the industrial markets and manifold systems for oilfield markets worldwide. This increase in production capacity coupled with a larger world-wide service offering was cause enough to justify a significant re-structuring of IT services and applications within FMC. A new internal department named Integrated Services was formed to support the new direction of the company. Integrated Services then made the decision to redesign and implement a completely new core business management application utilizing outside development and design resources.

Executive Summary
FMC hired DYONYX to conduct an independent assessment of current business processes and information technology infrastructures to be used in the creation and hosting of the new business information management system called "InteServ" (http://www.InteServ.com). The scope of the project was to assess the core business workflows and information system processes to better architect InteServ, the new information management system. This assessment was paramount to the success of the project since FMC is a global operation that must adhere to various countries' regulatory agencies in order to conduct business. DYONYX traveled to several worldwide FMC locations as well as remote field service units to interview key personnel as part of the assessment. Once the assessment was completed, FMC then awarded the entire development project along with ongoing application hosting and maintenance to DYONYX.

DYONYX utilized proven repeatable development methodologies to facilitate the design and creation of the custom application which encompassed a full Software Development Lifecycle framework from start to finish. Key FMC personnel were granted access to all of the electronic development resources to provide valuable input at every step of the development lifecycle. DYONYX and FMC worked together as a single team throughout the project to ensure that the application delivered was directly on target with the business needs. The final application was designed from the ground up to support a global presence and 24x7 operations on a large scale. The core InteServ database currently supports millions of detailed service records for hundreds of thousands of worldwide inventory items and has been in production for over three years.

End user Support
DYONYX provided Tier one, two, and three technical support for the hosting of the InteServ application as well as Tier three support for the actual usage of the application. FMC is constantly expanding their global footprint and requires regular enhancements to the core application, which is also, provided by DYONYX.

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Client Profile
El Paso Electric Company (EPE) is a medium sized integrated electric utility operating in the Rio Grande Valley in west Texas and southern New Mexico with over 347,000 customers. With approximately 1,000 employees, EPE has an installed net generation capacity of 1,500 MW including about 16% interests in the Palo Verde nuclear plant. While EPE is moderate in size when compared to many corporations, as an electric utility, the technology infrastructures are very complex incorporating real-time systems, large customer databases, multi-layered geographic information systems, communication and dispatch systems, and comprehensive facilities management systems all supporting the delivery of electricity to the customers. This environment, coupled with the key responsibility to operate and maintain the critical electric grid infrastructures for the region, sets the stage for the need of a robust set of information system infrastructures. These infrastructures, which include hardware architecture, application system architecture, network architecture, and supporting organizational resources, need to incorporate appropriate technology, integrated design concepts, and efficient processes to meet the needs of the corporation.
Executive Summary
EPE retained the services of DYONYX to perform a cooperative technical examination and assessment of various aspects of the current technical environment considered by leadership to be of high importance and worthy of focus. Our team concentrated on the methods and support of functional interfaces for core business applications, the design of EPE's LAN/WAN infrastructure, server strategies and storage architecture, desktop and software management, and secure communications.
Upon completion of this assessment DYONYX was awarded the contract to virtualize the EPE server environment to reduce the physical footprint required to provide current business functions while minimizing any disruptions to the current production environment. The intent of this consolidation was to reduce the physical footprint only and not change the logical infrastructure design as EPE was preparing to move their data center to a new location. DYONYX was asked to respond to an RFP on the data center relocation to determine if continuing to support their IT internally, hosting their services in a third party hosting facility or fully outsourcing all of IT was the most cost effective solution. Upon completion of the RFP, DYONYX was requested to respond to a full outsource RFP, which was also awarded to DYONYX.
End User Support
DYONYX provides technical personal computer, laptop and software assistance to all EPE personnel. Service Desk Level I personnel located in our centralized ITIL compliant Service Desk respond to employee questions and requests for service. Software support includes operating system, word processing, e-mail, presentation graphics, spreadsheet, drawing, illustration, file compression, workflow management, database, networking, web browser, and industry specific Commercial off the Shelf (COTS)