Kardia Health
Systems
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Client
Profile
As a clinically-driven, information technology firm, Kardia Health
Systems, Inc., assists healthcare professionals in delivering the
highest quality healthcare worldwide. Kardia is one of the leading
providers of laboratory information management solutions and
software for echocardiography labs. Kardia Health Systems offers
the first comprehensive web-based Echocardiography Information
Management System (EIMS®). EIMS facilitates best practices through
improved efficiency in laboratory workflow, and embedded processes
that are HIPAA compliant and facilitate ICAEL accreditation.
Developed at Mayo Clinic, EIMS is now available to echocardiography
labs across the world.
Executive
Summary
DYONYX worked with Kardia from the inception of the company to
provide the design, implementation, and management of the Kardia
datacenters. The EIMS application originally resided within the
Mayo Clinic operating on UNIX platforms and needed to be migrated
into a new Kardia controlled datacenter running on Windows Servers.
Kardia conducted an initial analysis of the requirements to own and
operate a fully redundant, HIPAA compliant datacenter and quickly
realized that their business plan could not accommodate such a
large undertaking. Kardia's core business plan was to take the Mayo
developed EIMS application to the worldwide healthcare community as
a web-based application provided as a true ASP service. Since the
core of the Kardia business would be dependent on their datacenter
management ability, Kardia turned to DYONYX for help.
To learn more, visit www.dyonyx.com
Client Profile
El Paso Electric Company (EPE) is a medium sized integrated
electric utility operating in the Rio Grande Valley in west Texas
and southern New Mexico with over 347,000 customers. With
approximately 1,000 employees, EPE has an installed net generation
capacity of 1,500 MW including about 16% interests in the Palo
Verde nuclear plant. While EPE is moderate in size when compared to
many corporations, as an electric utility, the technology
infrastructures are very complex incorporating real-time systems,
large customer databases, multi-layered geographic information
systems, communication and dispatch systems, and comprehensive
facilities management systems all supporting the delivery of
electricity to the customers. This environment, coupled with the
key responsibility to operate and maintain the critical electric
grid infrastructures for the region, sets the stage for the need of
a robust set of information system infrastructures. These
infrastructures, which include hardware architecture, application
system architecture, network architecture, and supporting
organizational resources, need to incorporate appropriate
technology, integrated design concepts, and efficient processes to
meet the needs of the corporation.
Executive Summary
EPE retained the services of DYONYX to perform a cooperative
technical examination and assessment of various aspects of the
current technical environment considered by leadership to be of
high importance and worthy of focus. Our team concentrated on the
methods and support of functional interfaces for core business
applications, the design of EPE's LAN/WAN infrastructure, server
strategies and storage architecture, desktop and software
management, and secure communications.
Upon completion of this assessment DYONYX was awarded the contract
to virtualize the EPE server environment to reduce the physical
footprint required to provide current business functions while
minimizing any disruptions to the current production environment.
The intent of this consolidation was to reduce the physical
footprint only and not change the logical infrastructure design as
EPE was preparing to move their data center to a new location.
DYONYX was asked to respond to an RFP on the data center relocation
to determine if continuing to support their IT internally, hosting
their services in a third party hosting facility or fully
outsourcing all of IT was the most cost effective solution. Upon
completion of the RFP, DYONYX was requested to respond to a full
outsource RFP, which was also awarded to DYONYX.
End User Support
DYONYX provides technical personal computer, laptop and software
assistance to all EPE personnel. Service Desk Level I personnel
located in our centralized ITIL compliant Service Desk respond to
employee questions and requests for service. Software support
includes operating system, word processing, e-mail, presentation
graphics, spreadsheet, drawing, illustration, file compression,
workflow management, database, networking, web browser, and
industry specific Commercial off the Shelf (COTS)
