NEXTEL Communications
Client
Profile
Nextel Communications, a FORTUNE 200 company based in Reston, Va.,
is a leading provider of fully integrated wireless communications
services and has built the largest guaranteed all-digital wireless
network in the country covering thousands of communities across the
United States.
Executive
Summary
The IT Billing organization of Nextel was faced with managing
multiple projects across each of its organizational groups. There
was no single view into budget, schedule, risks and forecasts of
the IT Billing organization and IT initiatives. To resolve this
issue the senior director of IT Billing requested assistance from
DYONYX to establish process and operational PMO support practices
within the IT Billing organization.
Solution
DYONYX employed our "what", "how", "when", "why", and "where"
structured systems analysis methodology assessing both internal and
external environmental drivers across the six hierarchal levels of
detailed analysis (entity, organizations, functions, business
processes, systems, and operating procedures). The project was
divided into six logical phases:
Phase I -Project Planning
& Scope Management (including Quick Strike Activities
& Deliverables)
During the scope management phase DYONYX initiated, planned,
defined, verified, and established change control processes of the
project prior to commencement of the actual workflow optimization
initiative. All quick strike work, (identified with an * below),
was completed in parallel or "fast tracked" with the scope
management work due to the sense of urgency to become operational
with basic budgeting and scheduling capabilities as soon as
possible.)
The principle functions of Phase I was to:
- Develop a detailed scope statement, requirements document, and work breakdown structure to formally itemize the deliverables in sufficient detail for approval by the project stakeholders
- Develop a project plan that detailed the phases, tasks, and schedule for the project services and deliverables
- Establish a responsibility assignment matrix of the Nextel and DYONYX personnel involved in the project
- Establish a change control process as changes to the project scope were requested.
- Conduct a kick-off meeting to verify scope, requirements, and responsibilities and to meet all the team members.
- Develop a resource planning process by cost center and by project*
- Develop a PA/PMO financial information updating process*
- Develop a communication management process*
- Develop a performance reporting process*
- Develop a work breakdown structure (WBS) development process*
Phase II - Set-up &
Implement Budget Management Processes & Tools
From the work accomplished by DYONYX in Phase I, we then produced
detailed tools and procedures to address the following budget
management areas:
- Developed cost estimating processes and tools by cost center and by project
- Developed cost budgeting processes and tools by cost center and by project
- Developed cost control processes and tools by cost center and by project
- Developed SP codes requisition processes and tools
- Developed vendor SOW creation processes and tools
- Developed PR/PO management processes and tools
- Developed an executive budget review and approval process
- Developed invoice management processes and tools
- Developed timesheet management processes and tools
- Developed expense report management processes and tools
- Developed performance reporting processes and tools
- Developed documentation management processes and tools
Phase III - Set-up &
Implement Required Schedule Management Processes &
Tools
From the work accomplished by DYONYX in Phase II, we then
established detailed tools and procedures to address the following
schedule management areas:
- Developed activity definition processes and tools
- Developed activity sequencing processes and tools
- Developed activity duration estimating processes and tools
- Provided documentation support
Phase VI - Reviews &
Handoff to Nextel
The objective of this final stage was to hand over to Nextel a
fully functioning and self-sufficient PMO Support Practice. At this
stage the handover criteria was reviewed and a process for handover
agreed and developed. Confirmation was made that the skills
transfer had achieved the desired standards for the staff and that
they were performing to agreed standards.
To learn more, visit www.dyonyx.com
