Panda Energy

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Client Profile
Panda Energy International, Inc. ("Panda" or the "Company") is a privately held, non-regulated electric generation company whose primary focus is the development, ownership and operation of state-of-the-art, environmentally clean, low-cost power plants. Headquartered in Dallas, Texas, Panda owns multiple generating facilities in North America, Nepal and China. Since 1982, Panda has grown into a significant player in the merchant power plant industry. In addition, since the deregulation activities taking place in Texas, as well as deregulation in other states in the country, the complexities and dynamics of the energy markets have impacted Panda's operations.

Executive Summary
Panda has recognized that information technology will continue to play a key role in its ability to respond to these changes and support continued optimization of the underlying business processes. With this recognition, Panda hired DYONYX to conduct an independent assessment of current business processes and information technology infrastructures and the viability of the existing application systems to support the near-term growth projections.
Solution

The scope of the project was to assess existing core business processes, the policies and procedures that support those processes and the capability of the existing information technology and business system infrastructures that support Panda's key business functions. In addition, the near-term viability of the infrastructures was evaluated in light of the Company's overall strategic directions and projected growth. The divisions within Panda that were included in the scope of the assessment were as follows: Engineering, Information Systems, Procurement, Legal, Real Estate, Accounting, Project Management, Work Planning and Control, Operations, Materials Management, Plant Optimization, Energy Management, Fuel Management, Sales and Marketing, Human Resources, and Communications.

DYONYX conducted an assessment of the existing information technology infrastructures and the viability of the existing application systems to support the near-term growth projections. The team also evaluated the core processes, procedures, and operations of the departments referenced above. As part of this effort, DYONYX created written documents describing current processes and recommended improvements. We documented and currently maintain Standard Operating Procedures for the IT division. Specific recommendations were provided for improvement of policies and procedures, information assurance, employee roles and responsibilities, project management and planning, application support processes, software engineering practices, and quality assurance functions.

Using a structured business information modeling technique, we identified gaps relative to core business function processes, specific tasks required to support those processes and the required roles and responsibilities relative to the tasks. This analysis was further integrated into the current application systems architecture relative to business process requirements. Recommendations for readjusting resource allocation, policy and procedure inefficiencies, application system functionality, and integration strategies were also developed.

From a data warehouse and document management perspective, DYONYX also developed a high-level strategy for integrating hard copy data and information available from Web-based information databases related to energy trading including weather, daily energy prices, trading and pricing information, and operations data. We identified data integrity issues and developed strategies for consolidation of information and databases and resolution of the problems and deficiencies. We evaluated the adequacies of the database applications infrastructures including interoperability, and performance. We were then tasked to design a multi-tier application that had to be integrated with 11 other disparate generation systems that required seamless integration into one large data warehouse for supply chain information on rate usage.

Significant Project Achievements
DYONYX completed this firm fixed priced project within budget and timeframe required. Panda was so satisfied with the recommendations and all deliverables that they awarded DYONYX a 1-year outsource support contract.

To learn more, visit www.dyonyx.com

Client Profile
El Paso Electric Company (EPE) is a medium sized integrated electric utility operating in the Rio Grande Valley in west Texas and southern New Mexico with over 347,000 customers. With approximately 1,000 employees, EPE has an installed net generation capacity of 1,500 MW including about 16% interests in the Palo Verde nuclear plant. While EPE is moderate in size when compared to many corporations, as an electric utility, the technology infrastructures are very complex incorporating real-time systems, large customer databases, multi-layered geographic information systems, communication and dispatch systems, and comprehensive facilities management systems all supporting the delivery of electricity to the customers. This environment, coupled with the key responsibility to operate and maintain the critical electric grid infrastructures for the region, sets the stage for the need of a robust set of information system infrastructures. These infrastructures, which include hardware architecture, application system architecture, network architecture, and supporting organizational resources, need to incorporate appropriate technology, integrated design concepts, and efficient processes to meet the needs of the corporation.
Executive Summary
EPE retained the services of DYONYX to perform a cooperative technical examination and assessment of various aspects of the current technical environment considered by leadership to be of high importance and worthy of focus. Our team concentrated on the methods and support of functional interfaces for core business applications, the design of EPE's LAN/WAN infrastructure, server strategies and storage architecture, desktop and software management, and secure communications.
Upon completion of this assessment DYONYX was awarded the contract to virtualize the EPE server environment to reduce the physical footprint required to provide current business functions while minimizing any disruptions to the current production environment. The intent of this consolidation was to reduce the physical footprint only and not change the logical infrastructure design as EPE was preparing to move their data center to a new location. DYONYX was asked to respond to an RFP on the data center relocation to determine if continuing to support their IT internally, hosting their services in a third party hosting facility or fully outsourcing all of IT was the most cost effective solution. Upon completion of the RFP, DYONYX was requested to respond to a full outsource RFP, which was also awarded to DYONYX.
End User Support
DYONYX provides technical personal computer, laptop and software assistance to all EPE personnel. Service Desk Level I personnel located in our centralized ITIL compliant Service Desk respond to employee questions and requests for service. Software support includes operating system, word processing, e-mail, presentation graphics, spreadsheet, drawing, illustration, file compression, workflow management, database, networking, web browser, and industry specific Commercial off the Shelf (COTS)