DYONYX was tasked by the Government to perform a variety of services in support of the GSA WITS 2001 program. Support is provided to the Business Management Center (BMC) and Customer Account Management Centers (CAMC) specifically to the Network Oversight & Quality Assurance, Price and Other Support Systems Management, and Billing Management teams.
DYONYX provided a staff of 26 full time service desk, engineers and database administrators to meet the IT Support service needs of the Corpus Christi Army Depot (CCAD).
These staff provided a wide range of Tier I and Tier II desktop and service desk services including ticket management, issue tracking, asset management, desktop hardware and software management, troubleshooting, printer and peripheral support and applications support including remote desktop, VPN, e-mail messaging, user account management and other help desk services.
DYONYX provided Systems and Network Administration services, Database Administration, and Application Design and Development.