FMC hired DYONYX to conduct an independent assessment of current business processes and information technology infrastructures to be used in the creation and hosting of the new business information management system called “InteServ”
DYONYX has supported several departments and developed and successfully led custom projects throughout the Department of Veterans Affairs (VA) over the past decade.
Veterans Benefits Management System (VBMS) PMO
The creation of the VBMS PMO established a consolidated Business Process and Information Technology group with clear lines of authority focused on the VBMS initiative. DYONYX provided experienced Project Managers (PMs) and Project Coordinators to support the 57 Health Benefits and Claims Processing Centers to 26,000 users, providing project management services to support the development effort on the VBMS project. This included project management, change management, requirements analysis, communications, financial support services, and configuration management. In addition, DYONYX provided change control request analysis and support, capital planning, compliance monitoring, preparation of recurring reports, and on-going and ad hoc report verification, analysis, and preparation.
Our team has been providing PM support to the VA on the paperless, VBMS, and VONAPP for almost two (2) years, giving us a high level of understanding to successfully perform on the VBMS initiative. DYONYX provided pre training and Post training to the client and training techniques that made claims processors more productive. The training was designed to meet the priority goal of processing Veterans’ claims in 125 days or less, at 98 percent accuracy, by the end of 2015.
VBMS Service Desk
DYONYX supports the VBMS Deployment Support contract for the VA. Subcontracted to SAIC, DYONYX provides 100% of the service desk staff on the VBMS contract providing 24x7x365 Tier I, II and III support services to more than 26,000 VA end-users. The DYONYX ITIL aligned Service Desk provides worldwide telephone, email and web based support and issue management for the VBMS program. Our staff provides a wide range of desktop and help desk support services related to IT, databases, applications, access and training.
DYONYX provides 24x7 Tier II and III Service Desk support for applications and maintenance for the VA’s BMS for VA, Office of Information & Technology (OIT), Veterans Health Information Technology (VHIT), supporting over 400 medical facilities across the country. DYONYX understands and is well versed in VistA and HealtheVet architecture, and have supported VA’s efforts to operate more efficiently while reducing costs and addressing the Veterans’ need for faster, simpler, and more efficient and effective services while holding to industry best practices and compliance regulations.
DYONYX utilizes a 6-Phase Application Project Methodology for managing the life cycle of web and database application development projects for the BMS application. We divide every project into the six phases of Analysis, Design, Development, Testing, Training, and Support. This methodology was developed to comply with Capability Maturity Model Integration (CMMI) practices throughout the SDLC to ensure optimized processes are used within our organization. For the BMS application, we employ Information Technology Infrastructure Library (ITIL) best practices for our service desk and application support teams as part of continual support.